“March Madness” has begun and hoops is on my mind. It strikes me that running a tow company, in some ways, is like playing basketball. There are offensive moves designed to increase revenue, such as implementing certain billing techniques, getting on tow rotations, and buying new equipment. And then there is playing defense which means doing everything you can do to protect your company from outside forces that can cause financial ruin to your company such as lawsuits, insurance companies, and regulatory agencies. Think of your employee handbook as your defense. It might not make you any more money but it will certainly help you keep the money you’ve got.
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